Job Description

G ene r al S um m a r y : T he S t ore M a n a g er i n e a c h s tore a ss u m es a l e a d e rs h i p ro l e w i th a cc o u n t a b i l i t y f or m a x i m i z i n g store b u s i n e s s re s u l ts b y c o n s i s t e n t l y cr e a t i n g e xc e p t i o n a l Cu s to m er e x p e r i e n c e s . S t ore M a n a g ers f a c ili t ate a c h i e v e m e n t o f b u s i n e s s re s u l ts b y pr o v i d i ng u n i q u el y r e s p o n si v e C u s to m er s er vi c e, c o m p elli n g m e r c h a n di s e pre s e n t at i o n , o p era t i o n a l i nt e gri t y , o pt i m al s ta f f i ng a n d A ss o c i a t e d e v e l o p m e n t. S tore M a n a g ers ach i e v e c o m p a n y o b j e c t i v es a nd e n ha n c e t he D S W brand i m a g e b y m o d e l i ng a n d c o a c h i ng b e h a v i o r s t h at a li g n w i th t he c o m p a n y v a l u e s of A cc o u nt a b i li t y , Co l l a b orat i o n , Hu m ili t y a nd P a ss i o n . S tore M a n a g ers d e v e l op a nd i m p l e m e n t a g i l e strat e g i c p l a n s t o a c h i e v e b u s i n e s s r e s u l t s . S tore M a n a g ers a r e e x p e c t e d t o f o s ter te a m work a n d co l l a b ora t i o n w i t h i n t h e i r s tores a n d d i s tr i c t s . S tore M a n a g e r s l e a d the e ff ort to e n s ure c u s to m ers exp e r i e nc e ser vi c e t h a t i s F r i e n dl y , He l p f u l , P a ss i o n a t e a n d R e a l .

Rep o r t s t o : Dist r ict M anager

E s s en t ial Du t i e s a nd R e s ponsibilities:

 S tore M a n a g ers e n s ure c u s to m er s at i s f a c t i on a nd o p er at i o n al e xc e l l e n c e w i t h i n t h e store b y f o c u s i n g o n t h e f o ll o w i n g :

o S al e s a nd S e r v ic e : I m p l e m e n ts f i n a n c i a l p l a ns to m a i nt a i n K P I p er f o r m a n c e. Fa c ili t at e s c o n s i s te n t, e xc e p t i o n a l Cu s to m er e x p er i e n c es t h r o u g h t h e exe c u t i on a nd o n g o i n g d e v e l o p m e n t o f t h e MOD r o l e. Coach e s t he s tore t e am on t h e l i nk b e twe e n s er v i c e b e h a v i ors a n d b u si n e s s re s u l t s . P r o v i d e s l e a d e rs h i p,

f e e dba c k a n d re c o g n i t i on t o i m pro v e f i n a n c i a l p er f o r m a n c e a nd s u p p o r t t he C o m p a n y 's S e r vi c e M o d e l , V a l u e s a nd M i ss i o n S ta t e m e n t. E n s ures e ff e c t iv e co m m u ni c at i on of d i r e c t i o n a nd e d u c a t i on to t he t e a m . M a i nt a i ns o pt i m al s ta f f i ng a nd sc h e d u l i ng w h il e b e i ng re s p o n si v e to c h a n g es i n tr a f f i c a n d b u s i n e s s tre n d s . R e s p o n ds to c u s t o m er f e e d b a c k w i th a se n s e of urge n cy .

o A s soc i ate and T e a m D e v elo p me n t - E n s u r es a l l o p e n p o si t i o ns are f i l l e d i n a t i m e l y m a n n e r . R e cr u i t s , h i r es a n d o n b o a r ds m a n a g ers a n d a ss o ci at e s . A s s e ss es t e a m s ' pe r f o r m a n c e o n an o n - g o i ng b a s i s a n d pro v i d e s i n t he m o m e n t c o a c h i n g , tr a i n i ng a n d d e v e l o p m e n t to s u p p ort the gr o w t h o f t h e C o m p a n y . S e e k s o p p o r t u n i t i es f or pe r s o n al p e r f or m a n c e g r o w t h a n d d e m o n s trat e s i n t ere s t i n b u i l d i n g l e a d e rs h i p s k ill s . M a n a g e s d a il y a ss o c i ate re l a t i o n s i ss u e s a nd a n n u a l p e r f or m a n c e re vi e w p r o c e ss .

o M e r chandis i ng: E n s ures s tore a p p e aran c e a nd v i s u a l s ta n d a r d s / pre s e n t at i on c o n s i s te n t w i t h t h e D S W brand i m a g e. Re s p o n ds t o b u s i n e s s trends b y c o m m u n i c a t i ng i n f or m at i on to D i s t r i c t M a n a g er as n e e d e d. E n s ures s tore i s c o m p li a n t w i th e s ta b li s h ed ” B r a n d E x p e r i e n c e” s ta n d ard s .

o O pe r ati o ns: M a n a g e s re s o u rc es to m a x i m i z e f i n a n ci al g o a l s . L e a d s b y exa m p l e a n d f o s ters k n o w l e d ge a n d i n t e g r i t y w i th re g ard to c o m p li a n c e w i th c o m p a n y p o l i c y i n a l l pra c t i c e s . E ff e c t iv e l y uses re s o u rc es a n d b u s i n e s s p a r t n ers to r e s o l v e i ss u e s w i th a se n s e o f p a ss i o n. R e c o g n i z es w he n t o c h a n g e strat e g i c d i r e c t i on t o a t t a i n a nd s u s t a i n m a x i m u m re s u l t s . E d u c at e s t e am on t h e l i nk b e t w e en o p e r a t i o n al i n t e g ri t y a n d i t s ’ i m p a c t o n f a c il i ta t i n g a n e xc e p t i o n a l C u s to m er e x p e r i e n c e. O v er s e e s d a il y s tore cl e a n i n g, r e c o v e r y , m a i nt e n a n c e a n d i n v e n to r y . U s es m o n th l y O ps A ss e s s m e n t to i d e n t i f y a n d cor r e c t o p er a t i o n a l d e f i c i e n ci es i n t h e s tore. E n s ures tra i n i n g i s c o n d u c t e d reg a r d i n g L P a nd S a f e t y s ta n d a r d s .

o Ot her Du t ies - P er f or m s o t h e r d u t i es as a ss i g n ed b y t he D i s tr i c t o r R e g i o n a l M a n a g er.

Req u i r ed S k i lls and Co m pete n ci e s:

 P r o v en re c ord of dr i vi n g r e s u l ts

 E xc e l l e n t v er b al a n d w r i t t en c o mm u ni c at i o n s k ill s

 P r o v en a b i l i t y to m ot i v ate o th e r s

 Cu s to m er s er vi c e s k ill s

 T i m e m a n a g e m e n t s k ill s

 P r o f e ss i o n a li s m

 B a s i c c o m p u ter s k ill s , i n cl u d i n g e- m a il , M S W ord or oth e r w ord pro c e ss i ng progr a m a n d E xc el or o t h e r s preadsh e et pr o gram

P h y s i c a l Deman d s:

 T he p h y s i c a l d e m a n ds of t h e j ob i n c l u d e :

o M o v i n g a nd s t a n d i n g , i n cl u d i n g m o v i ng aro u nd t he s t o r e t o a ss i s t c u s to m ers a n d a ss o c i at e s . M u s t h a v e the a b i li t y t o sp e nd u p t o 100% of wor k i ng t i m e sta n d i n g o r m o v i ng aro u nd t he r e g is ter are a , t he s a l es f l o o r , a nd t h e s toc k r o o m .

o L i f t i n g , i n c l u d i n g t h e a b i li t y t o l i f t u p t o 50 p o u n d s o n a n oc c a s i o n a l t o fr e q u e n t b a s is .

o P h y s i c al a c t i v i t i es i n cl u d e h o l d i ng a sc a n n i n g g u n , k e y i ng a nd p r o c e ss i ng r e g i s ter tra n s a c t i o n s ; l i f t i ng a n d

b a g g i n g m er c h a n di s e, b e n d i n g, s to o p i n g , p u s h i n g , p ul li n g, cl i m b i n g , s tretc h i n g , a nd re a c h i n g o n a

f r e q u e nt b a s i s .

• F i n g er d e x te r i t y ( a b i l i t y to a f f i x pr i c e ti c k ets, to w r i t e i n f or m at i on on pr e- t i c k et e d i tem s a n d t o o p e r a t e m is c e ll a n e o us d e vi c es s u c h a s s ta p l er s , sc a n n i ng d ev i c es a n d ac c e ss ori e s , e t c .). M a y i n v o l v e o p er a t i n g an e l e c tro n i c t e r m i n a l t o c o m p l ete s a l es tr a n s a c t i o ns a nd re c e iv e ca s h, c h e c k s , c r e di t c ard s , o r o t h e r c a s h su b s t i t u tes f r o m c u s to m e r s .

The estimated pay range for this position is $34.13 to $42.79. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! . This position is eligible for our Monthly Sales Bonus.

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