Job Description

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Director, Patient Services is responsible for providing strategic leadership and oversight in collaboration with brand teams to design, develop, and implement patient support programs that address patient needs and achieve brand objectives. In addition, the Director will work with Teva internal stakeholders to implement programs, ensure business continuity, and measure impact.

How you’ll spend your day

• Effectively lead a team and work within the Teva ecosystem from virtual locations through use of technology and techniques ensuring collaboration, commitment to operational effectiveness, and enhancement of our culture.
• Contribute to the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes.
• Lead strategic collaboration with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives. 
• Act as an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.
• Serve as a key representative of Patient Services on cross functional brand teams and core launch teams. 
• Collaborate with internal functions to align and integrate patient services with other brand initiatives to ensure a coordinated customer experience.
• Champion data-driven decision-making and lead the tracking, analysis, and reporting of KPIs and program outcomes.
• Create and communicate clear vision and spot unidentified opportunities for program optimization.
• Facilitate and lead monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs. 
• Provide actionable insights and voice of the customer from ongoing patient programs. 
• Lead annual planning process and quarterly forecasts for respective brand teams.
• Independently design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders).
• Leverage a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and Teva’s chosen vendor’s service delivery capabilities to inform program design.
• Test and refine solutions to drive greater patient adherence, improve patient/customer experience, and maintain product integrity. 
• Drive organizational innovation by identifying and implementing new technologies, tools, and service models to enhance patient engagement, adherence, and overall experience.
• Use technologies, services, and data collection mechanisms to guide market access strategies and increase patient satisfaction. 
• Serve as subject matter expert of current vendor offerings and seek to understand vendor options and expertise in the hub and specialty pharmacy arena.
• Lead and own accountability for vendor partnerships to establish and design monthly/quarterly reports that support the data analytics needs of the brand teams and Teva leadership.
• Develop and maintain strong working relationships with internal business partners, including Legal, Compliance, Privacy, HR, IT, PARC, and Training. 
• Ensure program objectives are in compliance with Teva policies and regulatory guidelines.
• Support the hiring, training and coaching of team members that may be needed to expand the team to support the future needs of Teva.
• Takes initiative beyond own area, drawing insights from variety of sources and understanding market and competition.

This is a remote role with preferred locations of Raleigh, NC, Louisville, KY, or Jeffersonville, IN

Your experience and qualifications

Education/Certification/Experience:

• Bachelor’s degree in health care, business-related area, or equivalent required; master’s degree preferred
• A minimum of ten (10) years of experience in pharma, biotech, or related fields with five (5) years of senior management experience preferred
• Five (5) or more years of development and operation of patient support programs/HUB services experience preferred 

Skills/Knowledge/Abilities:

• Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits, buy & bill processes, healthcare reimbursement practices, billing procedures, compliance, coding, and medical terminology.
• Deep experience launching new pharmaceutical products, preferably a biosimilar or generic offering.
• Strategic understanding of programs and services to support the needs of therapy-specific patient populations.
• Subject matter expertise with AOP process, financials, POs and budgets.
• Excellent communication and executive presentation skills with the ability to influence senior leaders and cross-functional stakeholders.
• Demonstrated team building skills to promote an environment of diversity, collaboration and recognition.
• Demonstrates continuous improvement mindset.
• Proven track record to navigate enterprise-wide initiatives (including internal and external stakeholders and multiple levels of organizations).
• Advanced critical thinking, problem solving, and analytical skills with a focus on data-driven decision-making and strategic program enhancements.
• Demonstrated ability to operate with autonomy, to effectively collaborate in teams, and to effectively manage competing priorities to drive high-impact results.
• Ability to synthesize complex information and communicate with individuals at every level of the organization. 
• Experience and demonstrated success in virtual ways of working while at remote locations and while traveling between locations (ie- airports, airplane wi-fi, hotels).

Travel Requirements: 
As much as 50% travel within the US between home base, our Parsippany, NJ office, and various vendor sites, which may include weekend and overnight trips.

Compensation Data

The annual starting salary for this position is between $165,920 – $217,770 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

The annual starting salary for this position is between $165,920 – $217,770 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Enjoy a more rewarding choice

We offer a competitive benefits package, including: 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.  

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.   

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to disabilityassistance@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.   

Important notice to Employment Agencies - Please Read Carefully

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.   

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