Job Description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

We’re looking to add an experienced Clinical Administrator into our team. The role will involve supporting our EAP Clinical Case Management team with data entry, data processing, assisting with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing queries, invoicing and general administration duties. Whilst collaborating and supporting our other global clinical teams.

As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.

Key Responsibilities

• Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
• Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
• Assist with the recruitment and management of the affiliate therapy network.
• Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems
• General Administration
• Effective collaboration with Lyra Finance teams to ensure timely handling of invoices
• Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for appointments and case updates as required.
• Contribute to the service and business development as required.
• Flexibility in working hours and activities in line with business needs.
• Play an active role in governance and quality assurance as required.

Qualifications

• Essential
• Previous experience in a similar administration role
• Experience of working in high pressure, time limited environments.
• Excellent communication skills

Desirable

• Experience of working with clinicians or within a multidisciplinary team
• Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support
• Ability and experience of working autonomously from home in a remote based role.
• Experience of working under pressure and in areas where clarity may be lacking.

About you

• Ability to effectively prioritise multi-task and work in a time pressured environment
• Computer literacy & ability to type whilst conducting work on the phone
• Articulate with attention to detail
• Able to work independently and as part of a team
• Good time management ability
• Ability to work within a team
• A keen sense of ownership and responsibility for the quality of work produced
• Business and commercial awareness
• Customer first approach
• Openness to change with a growth mindset

Why Lyra?

• 28 days holidays plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance - up to 10x annual salary
• Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
• Access to 24/7 Employee Assistance Programme
• Accredited Living Wage Employer 

£20,000 - £25,000 a year

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com.For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.

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