Job Purpose: Will work in conjunction with the Catering Manager and Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations. Essential Duties and Responsibilities: * Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission. * Responsible for timely set-up of all banquet functions. * Responsible for breakdown and properly storing and caring for banquet equipment. * Cleaning and maintaining function spaces * Ensures timely replenishment of buffet in all banquet functions. * Maintain a high level of cleanliness and awareness of sanitary practices. * Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products. * Replenish beverages as necessary * Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function * Relay important information about orders, allergies, and special requests to the appropriate person. * Anticipate guests’ needs and exceed customer service expectations. * Present in a professional appearance and mannerisms. * Other duties as assigned. * Education and Certifications: * ServSafe Certification * TIPS Certified * Allergen Awareness Certification Specialized knowledge: * Excellent attention to detail Skills: * Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests * Must be guest service orientated with ability to work with diverse groups of people * Ability to handle stressful situations, work well under pressure and perform under time constraints. * Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity * Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary * Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. * Must be able to work any schedule Physical: * Ability to bend, stoop, stand for long periods of time * Lift 30 pounds * Push carts weighing up to 100 pounds
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